Field Issue Report | Trimax Mowing Systems

Field Issue Report.

To help us with the continuous improvement of our mowers, we want to know when something goes wrong. When you have an issue with your Trimax mower, complete as many of the fields below as possible and a Trimax Service Representative will be in touch to offer assistance.

This form is also the first step in the warranty claim process.

"*" indicates required fields

Submitter Information.

I am a...*

Dealer

Trimax Employee

Trimax Customer

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Submission Type.

I am submitting a...*

Submission Type*

Current issue with a mower

Suggestion for mower improvement

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Section (Employee)

Your Name*

First Last

Your Reference (if required)

Customer Information.

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Customer Name

Customer Name*

First Last

Company Name

Customer Phone

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Customer Phone (OLD)

Customer Email

Include Customer in Communications?*

Customer's Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

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Section (Customer)

Your Name*

First Last

Company Name

Your Phone

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Your Phone (OLD)

Your Email

Your Address*

Street Address * Address Line 2 City * State / Province / Region * ZIP / Postal Code * Country *

Your Reference (if required)

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Section (Dealer)

Your Name*

First Last

Dealership Name*

Your Phone Number

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Your Phone Number (OLD)

Your Email*

Your Reference (if required)

Customer Information.

Customer's Name*

First Last

Customer's Company Name

Customer's Phone Number

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Customer's Phone Number (OLD)

Customer's Email

Include Customer in Communications?*

Customer's Address*

Street Address * Address Line 2 City * State / Province / Region * ZIP / Postal Code * Country *

Suggestion Details.

Machine Type

Improvement Suggestion

Add Photos

File number limit: 10, Single file size limit: 10MB, Allowed file types: Word, PDF, Images

Drop files here or

Accepted file types: jpg, jpeg, gif, png, bmp, tif, tiff, heic, doc, docx, pdf, Max. file size: 10 MB.

Add Video

File number limit: 1, Single file size limit: 100MB

Accepted file types: mp4, mov, avi, wmv, mkv, webm, m4v, 3gp, mpeg, mpg, Max. file size: 100 MB.

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Section Break - Universal Content

Product Information and Issue.

Serial Number*

Machine Type*

Description of Issue*

Failure Date*

Mower Delivery Date*

If you are unsure of the exact delivery date please enter the approximate date.

Tractor Make, Model and HP

Add Photos

File number limit: 10, Single file size limit: 10MB, Allowed file types: Word, PDF, Images

Drop files here or

Accepted file types: jpg, jpeg, gif, png, bmp, tif, tiff, heic, doc, docx, pdf, Max. file size: 10 MB.

Add Video

File number limit: 1, Single file size limit: 100MB

Accepted file types: mp4, mov, avi, wmv, mkv, webm, m4v, 3gp, mpeg, mpg, Max. file size: 100 MB.

Product Repair.

Has a repair already been completed?*

Who will be completing the repair / warranty claim?*

Who completed the repair / will complete the warranty claim form?*

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Dealer that will handle the repair/claim

Dealer Company Name*

Dealer Email

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Other entity that will handle the repair/claim

Repairer's Contact Name*

Repairer's Contact Email*

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Dealer that handled the repair/claim

Dealer Company Name*

Dealer Email

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Other entity that handled the repair/claim

Repairer's Contact Name*

Repairer's Contact Email

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Other entity that will handle the repair/claim

Contact Name*

Contact Email

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Other entity that handled the repair/claim

Contact Name*

Contact Email

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Final note

IMPORTANT: Please be patient after clicking Submit. Large images or videos may take longer to process. Do not refresh or close this page until you see a confirmation message. Thank you!

MOWERS BY APPLICATION.

ROTARY MOWERS.

FLAIL MOWERS.

TRIMAX INNOVATIONS.

EQUIPMENT THAT POWERS PERFORMANCE.

SERVICE & SUPPORT.

TRIMAX WARRANTY.

IDENTIFY YOUR MOWER.

ABOUT US.

Our Purpose.

Field Issue Report.

Field Issue Report.

Submitter Information.

I am a...*

Submission Type.

I am submitting a...*

Section (Employee)

Customer Information.

Section (Customer)

Section (Dealer)

Customer Information.

Suggestion Details.

Section Break - Universal Content

Product Information and Issue.

Product Repair.

Dealer that will handle the repair/claim

Other entity that will handle the repair/claim

Dealer that handled the repair/claim

Other entity that handled the repair/claim

Other entity that will handle the repair/claim

Other entity that handled the repair/claim

Final note